Terms and Conditions

These Terms and Conditions govern access to Esposearch.net, use of its available accounts and project features, communications with our team, accepted professional WordPress engagements and other transactions expressly made subject to these Terms. Public information may help visitors understand our services, but browsing a page or sending an initial enquiry does not by itself create a paid service contract.

A specific accepted Project agreement may state additional deliverables, commercial terms, deadlines, technical responsibilities and acceptance conditions. Relevant statutory protections and obligations continue to apply even where these Terms or a particular agreement describe a different procedure. Users should review the applicable terms before completing a contractual acceptance or authorized payment.

Esposearch.net is owned and operated by Esposearch Limited, a limited liability company registered under the laws of the Republic of Kenya and based in Nairobi, Kenya. References to Esposearch, we, us and our mean the company when it is the relevant contracting party. The identity of each party to a particular engagement must be clear in its accepted documentation.

General contractual questions may be sent to admin@esposearch.net or through Contact Us. A particular agreement may establish additional approved communication or legal notice procedures. This public contact information is not presented as an unverified statutory address for legal service.

User means a person visiting or using the site. Client means a person or organization requesting or commissioning approved services. Project Requirement means a proposed need submitted for assessment. Project means an engagement accepted under an applicable agreement. Proposal or Quotation means an offer describing proposed work and commercial conditions. Approved Project Scope means the agreed deliverables, exclusions, responsibilities, dependencies and acceptance criteria.

Deliverable means an output expressly included in an approved scope. Expert means a professional authorized to contribute to an assignment under relevant arrangements. Trainee means a learner in an educational programme and does not automatically qualify as an Expert. Customer Content means materials or information lawfully provided or made accessible for authorized work. Third Party Services means external technologies, vendors and platforms. Digital Product means a separately approved asset offered through an applicable product transaction. Acceptance means approval in the manner validly established for the particular engagement.

A person registering an account, placing an order, commissioning a Project, sharing a website or accepting an agreement must have the legal capacity and authority required for that action. Representatives acting for organizations must be properly authorized. The person providing access to a domain, site, database, account or other system must have permission to do so.

We may request reasonable clarification or verification where authority, ownership, legal capacity or permission is uncertain. Any access restriction or decision to decline a proposed engagement must be considered alongside relevant contractual and legal obligations, including applicable consumer protection.

Accounts support the functions available to a particular authorized user, which may include registration, login, permitted dashboards, communication and Project records. Users should keep relevant registration details accurate and protect their credentials. Suspected unauthorized access should be reported using Contact Us. Sharing another person’s account or attempting to reach information outside authorized permissions is prohibited.

Actual permissions, security safeguards and account features depend on the current website configuration. Where fraud, significant misuse or security risks arise, proportionate account restrictions may be appropriate subject to accepted agreements and applicable law. Account access alone does not guarantee approval as an Expert, a Project, an exclusive opportunity or income.

Our service pages, examples, price indications, explanatory guides and public technical information provide general context. They do not guarantee acceptance of every request, availability of a named specialist, particular third party features or results not expressly included in an accepted engagement.

Users must use the website lawfully, respect others and avoid interference with its functionality, privacy or security. No person may use our site as authorization to obtain another party’s private information, infringe protected materials or direct unlawful technical activity. Appropriate project obligations arise through the accepted commercial process.

Esposearch provides professional WordPress solutions under three connected service divisions. Build covers website development, custom WordPress functionality and WooCommerce. Optimize covers SEO, performance, security and maintenance. Automate covers appropriate AI chatbots, workflow integrations and analytics automation. Depending on the Project, additional content, research, testing and support capabilities may be relevant.

These descriptions identify areas we may assess and provide, not a fixed list of deliverables included in every contract. All proposed technical work is subject to feasibility, suitable expertise, third party dependencies and written or recorded agreement. See WordPress Services for the public service overview.

A customer may submit a WordPress requirement through Post a Project or an authorized contact route. Submission allows an initial review of the website objective, relevant functionality, available information, estimated complexity and constraints. It does not automatically create a paid order, secure an Expert, establish a fixed price or commit either party to a delivery deadline.

We may ask for more information, identify technical limitations, recommend a narrower scope, propose alternative solutions or decline work that is unsuitable because of lawful capacity, technical feasibility, professional standards, security or commercial considerations. Any preliminary estimate remains subject to its stated assumptions.

An applicable proposal or quotation should identify the accepted work, significant exclusions, technical assumptions, deliverables, price, payment arrangements, customer inputs, planned milestones, timeline, review criteria and relevant rights in the result. Appropriate acceptance records determine when the particular engagement becomes binding under applicable law.

The configured project system may require an employer account to review and approve a proposal or complete a hiring step. Where the agency coordinates technical selection, that coordination does not automatically replace a customer approval required by the functioning platform. Material changes identified before acceptance should be documented rather than presumed included at the original price.

For an accepted agreement identifying Esposearch as the service provider, we coordinate suitable remote experts and other authorized contributors and manage the services within the agreed professional scope. Approved experts may be assessed at Beginner, Intermediate or Senior capability levels, taking account of relevant practical evidence and project suitability.

Expert opportunities may be offered on commercial terms appropriate to the assignment; selection can consider competence, reliability, capacity, the offer and the expected quality of delivery. A bid does not guarantee appointment, and no universal expert payment rate is promised. An Expert’s involvement does not, by itself, create a direct customer contract with that person. If the actual accepted transaction instead establishes a different relationship, its documentation must state that accurately.

Clients should provide sufficiently accurate project requirements, lawful source materials, relevant website context, appropriate approvals and access that they are authorized to grant. They should identify known technical restrictions, licensing dependencies, relevant security requirements and any unusual approval procedures that could materially affect delivery.

Timely clarification and relevant review help the project proceed. Delayed information, changed requirements and unavailable external systems may require a reasonable reassessment of deadlines or scope. These factors do not automatically remove Esposearch’s duties under an accepted agreement. Where a backup is needed, responsibility for creating it should be expressly allocated in the project scope.

Approved work may require limited access to WordPress administration, hosting, domains, DNS, databases, WooCommerce, analytics, APIs or connected services. Access should be authorized for a legitimate purpose, proportionate to the assignment and reviewed when the need ends. Restricted accounts or temporary credentials should be used where reasonably practical.

Never disclose administrative passwords, authentication tokens, payment card security information or full confidential databases in a public project description or ordinary first enquiry. Agree an appropriate secure method for any necessary access. Further rules for entrusted materials appear in our Content Privacy Policy.

A Project price depends on the approved requirements, technical condition of the existing website, complexity, integrations, relevant expertise, testing and accepted delivery assumptions. A customer is not automatically charged by submitting a Project Requirement. The applicable agreement or transaction record should specify the accepted amount, payment stages and any material commercial dependencies.

Where supported by the actual platform configuration, a project may use funded milestones, wallet transactions or other approved payment arrangements. The accepted documentation should distinguish payment authorization, funding, review, release and refund conditions, and identify any party authorized to approve delivery or payment. A platform balance or feature described as escrow is not, by itself, proof that Esposearch is an independently regulated escrow institution. No universal funding, release or refund procedure is promised by these general Terms.

A quotation, invoice or approved transaction should identify the price currency, applicable billing details and relevant taxes or other charges where required. Banks, payment gateways, card providers and other financial services may impose their own identity checks, processing procedures, currency conversion terms, service restrictions or charges.

Each party remains responsible for legal tax obligations applicable to that party. We do not represent that every advertised payment method is available in every country or for every transaction. These Terms are not individual tax advice, and any separate payment provider terms continue to apply as legally relevant.

A WordPress engagement may require domains, hosting, licensed themes, plugins, images, external APIs, email providers, security services, AI platforms, payment providers or similar technologies. The approved commercial scope should state which expenses are included and which must be purchased or renewed separately by the customer.

Independent providers determine relevant product availability, renewal prices, support, licenses, data practices and service conditions. We should explain material dependencies known at the time of contracting and use reasonable professional judgment where their compatibility is part of the accepted work. A provider’s independence does not eliminate our liability for failures to meet our own expressly agreed duties.

Requests that materially expand approved features, integrations, output formats, content, testing obligations or other deliverables may require an amended Project agreement, revised price or adjusted timetable. New substantial work should not be assumed included solely because it relates to the same website.

Clarifications and eligible corrections required to meet the original acceptance criteria are not automatically additional chargeable services. The correct treatment of a disputed request depends on the accepted scope, what was delivered and relevant contractual or statutory remedies. Material changes should be recorded through the authorized project process.

We should perform accepted work with the professional care and within the timetable required by the agreed terms and applicable law. Access permissions, customer materials, approvals, third party availability, necessary testing and discovered technical conditions may affect progress.

If a significant dependency changes, the affected parties should communicate and consider an appropriate documented adjustment. General estimates displayed on public pages are not binding completion guarantees unless expressly incorporated into an accepted Project. Neither party should rely on an unagreed automatic extension to excuse a material failure.

The accepted Project should identify relevant functional tests, review steps, required evidence and acceptance criteria. Customers should review delivered items using the agreed process and give reasonably specific feedback concerning features or requirements that do not conform to the agreement.

Eligible revisions and defects within scope should be addressed under the applicable agreement and consumer rights. New requests beyond scope may require an approved change. Any deadline for review, milestone approval or deemed acceptance must be clearly agreed and legally permissible; these Terms do not impose an automatic acceptance period.

Project handover may include implemented features, appropriate credentials or access arrangements, agreed files, documentation, configurations, training notes and information about known dependencies, to the extent those items form part of the approved deliverables. The applicable agreement determines the completion and acceptance procedure.

Temporary access should be reviewed, reduced or revoked when no longer required, and relevant customer permissions should be appropriately controlled. Completion does not automatically include ongoing hosting, security monitoring, updates or unlimited technical support. Any continuing obligations must be specifically accepted.

Additional modifications, maintenance, recurring monitoring, fresh content, security reviews, integrations and new WordPress features may require a new Project or separate continuing service agreement. Future work can have different pricing, resources, licenses and timelines from the original engagement.

Where an approved Project includes continuing support, the agreed activities, duration, relevant response arrangements, third party responsibilities and exclusions govern. No universal maintenance period or unconditional response commitment is created by these general Terms.

Customer materials retain their existing lawful ownership. Esposearch’s previously developed assets, internal methods and reusable professional tools remain subject to their legitimate ownership and licenses. Rights in newly created Project deliverables, including any assignment or license, depend on the accepted agreement, applicable consideration and relevant law.

WordPress core and many themes, plugins or other components are governed by open source or separate third party licenses. External media, fonts, software, APIs and AI outputs may also carry restrictions. We cannot transfer exclusive rights that we do not own. The agreement should identify which finished materials are assigned, which are licensed and which independent components remain subject to their original terms.

Content, datasets, files, designs, code and records supplied by a customer do not automatically become Esposearch property because they were uploaded or shared for a technical assessment. Customers must have the necessary rights and authority to provide and instruct lawful use of these materials.

We may use Customer Content only for permitted assessment, agreed delivery, suitable support, relevant security or legally required activities. Reuse for an unrelated portfolio, product listing, third party training dataset or sale requires an appropriate separate right or authorization. Refer to the Content Privacy Policy for detailed guidance.

Nonpublic website configurations, technical credentials, source materials, customer records, business information and sensitive project communications should be handled only for approved purposes and disclosed only to people and providers with an appropriate need and duty to protect them.

Confidentiality obligations are subject to relevant legal exceptions, such as valid lawful disclosure requirements and information that becomes public without a breach. Some Projects may require additional confidentiality commitments or approved access restrictions, which should be addressed before confidential information is provided.

Personal information processed through our own accounts, enquiries, transactions, marketing and communications is addressed by our Privacy Policy. Customer controlled information within a WordPress website or WooCommerce store may involve a separate controller and processor relationship with duties based on the specific processing activity.

Where required, an appropriate data processing agreement or customer instructions should define the handling of information for the Project. These Terms do not remove any individual’s mandatory privacy rights or authorize unlimited access to customer databases. International transfers and external provider disclosures are evaluated according to applicable legal requirements.

The Content Privacy Policy addresses entrusted website materials, credentials, technical access and restrictions on reuse. The Cookie Policy explains browser storage and related tracking technologies. The Privacy Policy addresses the broader handling of personal information.

These policies have distinct purposes and should be interpreted alongside each other and the accepted Project agreement. A negotiated condition may add protections or clarify responsibilities, but no general policy statement silently removes statutory rights or lawfully accrued contractual duties.

WordPress Projects may depend on external hosting, domain registration, software, themes, plugins, payment services, email systems, AI products and other vendors. Their independent licensing requirements, updates, service changes, price adjustments and outages can affect a solution after implementation.

We do not control independent providers merely because they are integrated into an accepted Project. Nevertheless, reasonable selection, installation, configuration or compatibility responsibilities expressly accepted by Esposearch remain subject to the applicable agreement and law. Material dependencies should be explained before an affected client commits to relevant expense.

No general professional WordPress service can guarantee particular search rankings, visitor volumes, ecommerce purchases, financial returns, page speed scores, uninterrupted availability or permanent immunity from technical faults. Outcomes depend on website conditions, content, hosting, external providers, search engines, users and other circumstances.

This qualification does not excuse nonperformance of agreed work or automatically invalidate a specific documented service commitment. Where an accepted agreement provides measurable results, response obligations, warranties or remedies, those obligations are evaluated according to their terms and mandatory legal protections.

AI assistants, generated content, automated processes, analytics workflows and connected systems can produce incomplete, inaccurate, inappropriate or unexpected results. Their suitability depends on the intended use, relevant testing, permissions, data safeguards and the accepted implementation requirements.

Appropriate human review and access restrictions may be necessary, especially where personal information, sensitive decisions or regulated activities are involved. External AI providers may impose independent privacy, licensing and retention terms. Neither AI outputs nor automation are represented as universally accurate, risk free or automatically compliant with every relevant law.

Website security involves ongoing risks from credentials, hosting, vulnerabilities, dependencies, malware, errors and misuse. WordPress security, recovery, backups or monitoring are included only to the extent described in the accepted scope. Appropriate professional care should be exercised for security work that has been expressly commissioned.

No technology can guarantee complete freedom from incidents. A Project agreement should allocate relevant backup, maintenance, access management and incident response responsibilities. General risk statements do not eliminate liability for failing to perform duties that cannot lawfully be excluded.

Users must not use Esposearch.net, its accounts or its project processes to facilitate fraud, credential theft, unauthorized surveillance, unlawful access, malicious software, infringement, harassment or other unlawful conduct. A customer commissioning technical work must have appropriate authority over the affected systems and content.

We may decline or take proportionate steps concerning instructions creating significant legal, security or ethical concerns, considering any existing agreement and mandatory rights. Users must not attempt to interfere with website availability, manipulate financial functions or obtain another person’s private project information without permission.

Cancellation, repayment and available remedies for a custom Project depend on its accepted terms, work completed, approved milestones, valid external costs, the reason for ending the engagement, payment provider arrangements and rights that cannot lawfully be excluded. This policy creates neither an automatic refusal of every refund nor an unconditional refund for all work.

A separately sold WooCommerce Digital Product may carry its own disclosed price, license, delivery conditions, technical requirements, refund process and update terms. Digital purchases are not necessarily subject to the same payment or acceptance procedure as custom Projects. No clause here overrides applicable consumer protections, including remedies relating to misleading representations or failure to provide contracted goods or services.

Fraud, material nonpayment, significant unauthorized activity, serious security threats, unlawful instructions or substantial contract breaches may justify proportionate suspension or termination where supported by the relevant agreement and law. Where reasonable, affected parties should receive relevant information and an opportunity to address a remediable issue consistent with the circumstances.

Termination does not automatically erase valid payment obligations, accrued rights, protected customer information, legally required records or existing claims. Applicable handover, confidentiality, licensing and transition matters should be dealt with under the accepted contract and mandatory legal requirements.

Any exclusion or limitation of liability is effective only to the extent it is lawful, fairly communicated and validly incorporated into the relevant agreement. These general Terms do not invent a universal monetary liability cap and do not exclude statutory rights or responsibility that cannot legally be excluded.

An indemnity for a party’s unlawful conduct, unauthorized instructions or infringement should be defined specifically and reviewed for legality, fairness and reasonable scope before agreement. No unlimited blanket customer indemnity is created by this page. External outages and indirect business losses must be addressed in light of the particular obligations and applicable law.

Esposearch Limited is registered in Kenya, and the laws of the Republic of Kenya form the proposed general contractual framework, subject to mandatory consumer protections and other applicable legal rules. International clients may have rights that cannot be excluded solely by choosing a different jurisdiction in a contract.

If a disagreement arises, the parties should first review the accepted scope, relevant project records, communications, payment evidence and requested remedy. Concerns can be raised through the approved project channel or Contact Us. We encourage a fair attempt at resolution. Any unresolved dispute may proceed through a legally available process or competent forum; these Terms do not impose an unverified exclusive court or mandatory arbitration procedure.

Document relationships. These general Terms should be read with accepted Project agreements and relevant policies. A specific valid agreement may add binding requirements for that Project, subject to mandatory law. If one provision is invalid, the remaining lawful provisions may continue to apply. Failure to enforce a right once does not necessarily waive it. Assignment, authorized subcontracting and transfer of obligations depend on the accepted agreement and applicable rules.

Experts and professional opportunities. Applications, expert classification and professional engagements are governed by relevant approval processes and separate terms. Trainee activation or the availability of an expert account does not guarantee employment, assignments, compensation or a particular offer. Actual selection can take into account verified skills, reliability, available projects and appropriately accepted commercial conditions.

Training and commercial products. Esposearch Courses provides practical WordPress education, assessments and deployed learner projects. Learners may develop original products that are subsequently considered for improvement or commercialization, but course completion does not transfer ownership automatically. Any sale of a learner product through an approved WooCommerce channel requires appropriate rights, permissions, product review, licensing, price and revenue agreements. Confidential customer projects or personal records may not be reused or sold merely because an expert worked on them.

Customer relationships. First Time, Returning and VIP Client categories may be used for customer relationship management. They do not automatically create native system account privileges, unlimited revisions, priority service, free work, discounts or changes to statutory protections. Any enhanced arrangement requires explicit eligibility and commercially agreed conditions.

Existing transactions and updates. Previous valid customer agreements and product purchases continue to be evaluated under their accepted terms and mandatory rights. Revised website Terms may be prepared when services or law change, but an updated page does not automatically cancel accrued rights. Effective dates, acceptance of material amendments and notices must follow relevant contractual and legal requirements. Contract questions may be sent to admin@esposearch.net.