Waiter in the International Hospitality and Tourism Industry

Managers and organizations in any field of human activity should take the recruitment process seriously. This is due to the fact that it is the employees who ensure the success, demand, and profit of the company. This aspect also affects the tourism and hotel industry, in which staff must meet specific competencies in order to perform their tasks effectively. Moreover, it is necessary for the hired people to provide information about the organization and its activities. Therefore, this work aims to consider the necessary competencies for working as a waiter in the hotel and tourism business.

First of all, it is necessary to consider such a concept as the structure of competencies. This concept implies a particular model that describes the high quality of work in the organization. The competence system helps the organization to form and provide special requirements for conducting, which must be followed by the required personnel. Moreover, these characteristics are also particularly rewarded in relation to specific professions. Thus, there are four main competencies that a person who wants to work as a waiter in the hotel and tourism business should have. Among them, aspects of the sphere of planning, organization, management, and control are highlighted. The main advantages of using such a framework are the creation of mutual communication between personal and organizational goals, forming higher and improved standards. Furthermore, it contributes to the opening of new communication channels and analyzing how training and recruitment affect the development of the development of the organization.

This paper examines the profession of a waiter in the hotel and tourism industry. This work may seem insignificant, but it plays one of the most critical roles for the organization (Fitria and Yuliati, 2020). Hence, waiters interact directly with customers, and how they will do it depends on the level of customer satisfaction and the place’s success. I think I am very suitable for this position of waiter. Firstly, I have pretty good experience in working in the service sector.

Moreover, I have such qualities as purposefulness, developed communication skills. In addition, thanks to my competencies, I can influence the sale of goods and services and successfully find solutions to any problems. Numerous reviews of former employees show that InterContinental London Park Lane is a great place to work. Among them, there is a universal level of satisfaction, the possibility of professional and personal growth (“InterContinental London Park Lane Employee Reviews”, no date). Many note the increased sense of belonging and importance that the organization provides for employees.

Competency Framework

The first competency that must be mentioned is managing oneself. The characteristic that is of particular importance in the waiter’s job is self-awareness, which helps me to promptly find solutions to many problems. This competence consists in people’s awareness of themselves, that is, in understanding what they are capable of, what positive and negative qualities they have for the chosen profession (Nida-Rümelin, 2019). Moreover, this aspect helps to build a business in the most effective way to achieve the best results. Increasing self-awareness also makes it possible to communicate better with colleagues, superiors, and clients, as a more balanced environment is formed (Caldwell and Hayes, 2016). This is also important since the work of a waiter implies a large number of interactions with various people, which requires emotional stability.

The following competency is the ability to manage one’s actions and other people’s. I think so because, being in the army, I began to appreciate group work and leadership skills more. Emotional intelligence becomes the most crucial component in this competence for waiters. This trait is especially critical in the workplace, as it involves identifying various aspects of feelings and emotions (Serrat, 2017; Vratskikh et al., 2016). Moreover, it involves improving self-regulation, motivation, empathy, and human socialization skills. Thus, in the work of waiters, this type of intelligence is necessary for understanding and regulating the emotional state of both visitors and the entire team. With this type of activity characterized by an exceptionally high level of stress, it is essential to maintain a balanced emotional atmosphere.

Such an aspect of the managing career in competence framework as an initiative is necessary for any profession, especially a waiter. Even though this job does not represent anything outstanding, but even here, balanced solutions and innovations are needed. Therefore, the initiative is the ability to assess the emerging situation and take timely measures to solve it (Adeleke et al., 2017: Thapa and Singh, 2020). In addition, assumptions from employees can manifest themselves in various ways, for example, volunteering to perform an action that will improve the organization’s productivity or introduce new ideas. Working as an assistant in various fields, I realized how important it is to show this characteristic, as it can increase the employer’s loyalty.

Finally, communication becomes a vital competence as part of knowledge management. The ability to communicate correctly and constantly improve this skill is necessary for an employee as a waiter (Bonaccio et al.,2016). My communication skills are developed quite well because when working in a boutique, I met many people and learned to find an approach to everyone. Research shows that “communication practices can have a significant impact on the quality of relationships developed within the workplace” (Newnam and Goode, 2019, p. 20). As already mentioned, this staff must constantly talk and interact with people, which can significantly contribute to the organization’s productivity and development (Riggio, 2020). Moreover, communication is essential when establishing relationships with colleagues and superiors to create friendly and trusting relationships for more practical activities.

Therefore, it can be concluded that these competencies play a critical role in the industry of hotel and tourist services. Furthermore, emotional intelligence and communication are important for establishing relationships with clients and self-awareness is necessary for the better and more effective performance of necessary tasks in the workplace and understanding of their strengths and weaknesses by the staff. The initiative can bring a more thoughtful and detailed approach to solving emerging problems.

Reference List

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Bonaccio, S., O’Reilly, J., O’Sullivan, S.L. and Chiocchio, F. (2016) ‘Nonverbal behavior and communication in the workplace: A review and an agenda for research’, Journal of Management, 42(5), pp.1044-1074.

Caldwell, C. and Hayes, L.A. (2016) ‘Self-efficacy and self-awareness: moral insights to increased leader effectiveness’, Journal of Management Development, 35(9), pp. 1163-1173.

Fitria, N.A. and Yuliati, E. (2020) ‘Analysis of the effect of employee service on customer satisfaction and wom intention at casual dining restaurants in Jakarta’, IPTEK The Journal for Technology and Science, 31(1), pp.91-100.

InterContinental London Park Lane Employee Reviews (no date) Web.

Newnam, S. and Goode, N. (2019) ‘Communication in the workplace: Defining the conversations of supervisors’, Journal of Safety Research, 70, pp.19-23.

Nida-Rümelin, M. (2017) ‘Self-awareness’, Review of Philosophy and Psychology, 8(1), pp.55-82.

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Serrat, O. (2017) ‘Understanding and developing emotional intelligence’, Knowledge Solutions, pp. 329-339.

Thapa, A. and Singh, G. (2020) ‘Resilience, personal growth initiative and employee’s productivity at workplace’, First Pan IIT International Management Conference.

Vratskikh, I., Masadeh, R., Al-Lozi, M. and Maqableh, M. (2016) ‘The impact of emotional intelligence on job performance via the mediating role of job satisfaction’, International Journal of Business and Management, 11(2), pp.1-69.