💸 Money Back Guarantee | Esposearch.net

Effective Date: April 2025

At Esposearch.net, we take pride in offering high-quality, practical online writing training that prepares graduates for real opportunities in the global freelance marketplace. Our course is designed to deliver value from Day One, which is why we strive to be transparent about our payment and refund policy.

This page outlines our Money Back Guarantee terms, who qualifies, and how we handle refund requests.

✅ Our Guarantee to You

We are committed to delivering:

A comprehensive, well-structured online writing course
Practical modules focused on academic, blog, and content writing
A capstone project to test and apply your skills
A chance to join our writing team if you qualify

We guarantee that:

You will get full access to all course materials once enrolled
You will receive support via WhatsApp and email for any questions
You will be assessed fairly through your capstone project
You will receive your Certificate of Completion upon successful completion

❌ Refund Policy

Due to the digital nature of our training content, we maintain the following no-refund policy:

Once course access has been granted, the payment becomes non-refundable, whether or not the learner completes the course.

This policy protects the integrity of our training content, prevents misuse, and ensures fairness for all learners and instructors.

💬 Exceptions – When a Refund May Be Considered

We understand there may be rare, exceptional situations where a refund request is valid. These will be reviewed on a case-by-case basis, and may be considered under the following circumstances:

Duplicate payment made unintentionally
Payment made but no course access granted within 48 hours
Technical failure on our end that prevents course access after multiple support attempts

To request a refund under these exceptions, please email [email protected] within 7 days of payment, including your name, transaction screenshot, and reason for the request.

⏳ Refund Processing Time

Approved refunds will be:

Processed within 5–10 business days
Returned via the same payment method used (M-Pesa or PayPal)
Subject to deductions for transaction or processing fees, if applicable

⚠️ Non-Refundable Situations

Refunds will not be issued in the following cases:

You change your mind after accessing the course
You fail to complete the course or capstone project
You claim dissatisfaction after consuming more than 25% of the course
You were not selected for the writing team post-evaluation
You fail to contact us within the 7-day refund window

Our course is outcome-based, not employment-guaranteed. Selection for the writing team is based on merit and performance, not entitlement.

🤝 Our Promise: Value First

We want you to succeed. Our course is built to ensure that with the right effort, you can:

Build profitable writing skills
Create a real income stream
Work remotely as a writer with our support

We offer full transparency about what you’ll gain, and we encourage you to reach out to our support team at any point during your training journey.

📞 Need Help?

If you have any concerns, need clarification, or want to discuss your situation before enrolling, please contact us:

📧 Email: [email protected]
💬 WhatsApp Chat: Available 24/7 on our website

🛡️ Final Note

By making payment and enrolling in our course, you agree to this Money Back Guarantee and our Terms and Conditions. We encourage all learners to ask questions before purchasing and ensure that they are ready to commit to a journey of learning, growth, and opportunity.